HELP PLEASE!!!!!


1.   The cases of eggs ordered by a bakery are examples of which component of the business process?
 (1 point)
• activities
• facilities
• information
• resources
2.  
What does this process model demonstrate?
 (1 point)
• the importance of greeting a customer
• the best way to run a store
• the key to increasing sales
• the sole reason that a customer decides to make a purchase
3.  
In business process engineering, the teams build a(n) ________ that documents the current situation and then adjust it to address the problem.
 (1 point)
• organizational map
• current-process scheme
• operational process flowchart
• as-is model
4.  
Which of the following business processes would most likely be fully manual?
 (1 point)
• Amazon.com tracking data on its best-selling book titles
• Walmart deciding which items to put on sale
• a local grocery store tracking its inventory
• a new restaurant choosing its weekly specials
5.  
Which of the following boxes represents data?
 (1 point)
• Customer Greeted?
• Customer enters store.
• Responsible employee is disciplined.
• No sale is made.
6.  
A company’s database is an example of a(n)
 (1 point)
• activity.
• facility.
• information silo.
• resource.
7.  
Which of the following can be classified as data flow for a bookstore?
 (1 point)
• the number of returns made within a two-week period due to poor binding quality
• the total amount of sales in a year of books written by Nobel laureates
• the amount of money earned in a week being invested in new book purchase
• the amount of people who purchase food with coffee at their in-house coffee shop
8.  
A business process is defined as a network of activities that generate value by
 (1 point)
• maximizing the margin.
• promoting resource flow.
• acquiring additional facilities.
• transforming inputs into outputs.
9.  
A car rental company has a process it uses when return customers initiate contact. First, the company checks for the customer’s purchase history, if it exists. Next, the company accesses a database that groups similar cars together so that it can attempt to sell a more expensive model. Finally, the company records the result of the transaction. This is an example of which of the following?
 (1 point)
• one information system supporting one business process
• multiple information systems supporting one business process
• one information system supporting multiple business processes
• multiple information systems supporting multiple business processes
10.  
Which of the following represents the correct sequence of the different stages in business process engineering?
 (1 point)
• Create components; assess results; implement processes; create as-is model.
• Create as-is model; create components; implement processes; assess results.
• Create components; create as-is model; implement processes; assess results.
• Create as-is model; implement processes; assess results; create components.