Roger's use of nonverbal communication is an option (d) Effective because his facial expressions and movement are appropriate for the tone and setting of his speech.
Nonverbal communication is the exchange of messages or signals through nonverbal cues including body language, gestures, and nonverbal cues like eye contact and facial expressions. It makes use of kinesics, distance, physical environments/appearance, voice, and touch in addition to social cues.
Encoding and decoding are conscious and unconscious processes used in nonverbal communication. The ability to convey emotions in a form that the recipient can understand is known as encoding.
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