A retail store has only one manager who is capable of opening the store. If she is late for work, potential sales are lost. This situation demonstrates centrality contingency of power.
The four characteristics of substitutability, centrality, discretion, and visibility are the only ones under which power may be transformed into influence over organizational outcomes.
These situations don't provide people with power; rather, they decide how effectively people may use the power they already possess to influence events inside organizations.
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