The digital transformation of retail can increase customer happiness and retention by giving customers the goods and services they want.
Digital technologies are any techniques, systems, equipment, or resources that produce, store, or process data electronically. Social media, online games, multimedia, and mobile phones are popular examples. Any sort of learning that employs technology is considered digital learning.
The purchasing experience is more effective, more individualized, and more practical thanks to mobile technologies. Any retailer must focus on providing satisfying customer experiences. Mobile apps can speed up checkout procedures, assist customers find products, and provide customer care. The bottom line of the retailer also gains from this.
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