Because customers are already agitated, the language used in adjustment messages should be especially sensitive.
What is the characteristics of a sensitive people?
- Being highly sensitive is a valuable trait with numerous benefits. HSPs are known for their keen observation, intuition, thoughtfulness, compassion, empathy, conscientiousness, loyalty, and creativity.
- People with higher sensitivity are consistently rated as top contributors by managers.
- However, a tendency to freeze under intense pressure and take negative feedback personally can be drawbacks, particularly at work.
- Biologically speaking, highly sensitive people pick up on more stimuli within and around them.
- At the same time, hyper-awareness can be exhausting. Situations that are mildly stressful to the average person can cause a sensitive person to overthink.
To learn more about hyper-awareness refer to:
https://brainly.com/question/29310905
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