A nurse manager is participating in negotiations around the allocation of resources in the organization. During the negotiations, the manager should use open-ended questions rather than yes-no questions.
An open-ended question is a question that cannot be answered with a yes or no response, or with a static response. Open-ended questions are phrased as a statement which requires a longer response. The response can be compared to information that is already known to the questioner. Open-ended questions prompt a conversation because they can't be answered with one-word answers.
An example of an open-ended question is, Where do you want to be in five years?
Learn more about open-ended, here:
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