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At work, jenna was trying to tell kim that there are new steps to take when logging in to the system. Kim kept working and did not look at jenna. To be a better active listener, kim should have. Restated what jenna was saying restated what jenna was saying looked in her e-mail for the memo looked in her e-mail for the memo stopped what she was doing to give jenna her full attention stopped what she was doing to give jenna her full attention asked questions to make sure she understood asked questions to make sure she understood

Respuesta :

To be a better active listener, Kim should have stopped what she was doing to give Jenna her full attention.

How to be a good listener

A participant in any conversation wants to do two things: first, grasp what the other person is saying, including the overt content and the underlying emotion; and second, show the other person that they are interested, engaged, and caring.

This second objective is not just for the purpose of being nice, though it is a good enough motivation. People will stop sharing information if they don't feel like they're being heard.

Some steps to be a better listener include:

  • Repeat to people what they just said.
  • Pay attention to nonverbal cues.
  • Observe your feelings, keep emotions in check.
  • Don’t always use your own words, unless you need to.
  • Ask more questions than you think you need to.
  • Distractions should be kept to a minimum.

Learn more on how to be a good listener here https://brainly.com/question/11929795

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