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During the past recession, cali-bration company created a __________ organization, when it restructured and eliminated several middle management positions and broadened the span of control for the remaining managers. as it emerged from the recession, cali-bration realized that technology permitted the remaining employees to be just as responsive to customer needs as the firm was prior to restructuring.

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During the past recession, cali-bration company created a flat organization. A flat organization has several managers, and many employees who have to report to each of those appointed managers. This is a good type of organization because everybody takes part in the decision-making process, and thus customer wishes and demands are always taken into consideration.