Question 1 Objectives of HRM include? (a) to help organisation to reach its goals (b) to employ the skills and abilities of workforce efficiently (c) to develop and maintain a quality of work life (d) All of the above Question 2 The importance of human resource management includes (a) HRM plays a strategic role in organizational performance by using available human capital (b) HRM creates organizational capacity that can be a major source of competitive advantage (c) HRM helps organizations to cut cost in its operations by employing right employees (d) All of the above Question 3 What can happen if unsuitable people are hired by a company? (a) High employee turnover (b) Mistakes occur that can cost money (c) Employees being absent from work (d) All of the above Question 4 Which of these pieces of information would you normally not find in a job advertisement? (a) A job specification (b) The method of pay (c) A list of job duties (d) All of the above are normally on a job advertisement Question 5 Recruitment is the process of? settling disputes giving promotions searching prospective candidates None of the above Question 6 is employed to develop a situation that is close to reality where people learn by doing things. (a) simulation method (b) understudy method (c) in basket method (d) None of the above Question 7 What is the fourth level (second highest) of Maslow's Hierarchy of Needs called? (a) Self-Esteem Needs (b) Self-Actualisation (c) Physiological Needs (d) Safety Needs Question 8 Frederick Herzberg created a theory called the 2 Factor Theory, which consisted of Motivators, and Factors. (a) Hereditary (b) Hygiene (c) Hydrogen (d) Demoralising Question 9 Which of these is not a motivator according to Herzberg's 2 Factor Theory? (a) Recognition (b) Achievement (c) Working conditions. (d) Responsibility Question 10 Which of these is not a fringe benefit? (a) Company car (b) Free health insurance (c) Company discounts (d) All of the above are fringe benefits Question 11 Job description includes all except the following: Knowledge (b) Tasks (c) Duties) (d) Responsibilities Question 12 is a method of training that involves employees doing two or more jobs within a day, week, month, or year. (a) Job Rotation (b) Specialisation (c) Quality Circles (d) Coaching Question 13 Apprenticeship programme is one of the widely used training method of (a) off-the-job (b) on-the-job (c) Botha and b (d) None of these Question 14 refers to the number of people a manager controls. (a) Chain of Command (b) Span of Control (c) Centralisation (d) Organisational Behaviour Question 15 An organisation is levels within it have the power to make decisions. (a) Decentralised (b) Centralised (c) Controlled (d) Synergised Question 16 Which of these is not a benefit of decentralisation? (a) Reduces the workload of upper management. (b) Decisions can be made more quickly. (c) Upper management has a high level of control over the organisation. (d) All of the above are benefits of decentralisation. Question 17 What type of structure is this: 08 Op 808 08 CEO (a) Simple structure (b) Functional Structure (c) Product Structure (d) Market Structure 80 Question 18 What type of structure is this: CEO D8 when people at different (a) Matrix Structure (b) Functional Structure (c) Product structure (d) None of the above Question 19 In which of the structure employees have multiple bosses and reporting lines? (a) Functional Structure (b) Simple Structure (c) Market Structure (d) None of the above