Irene is new to gaming. She wants to play something popular, so she purchases Destiny 2, an online first-person shooter. Unfortunately, she dislikes the game because it presents so many things she has never seen before simultaneously (e.g., a radar, many weapon types, a class system, multiple navigation points, other players, etc). As a result, Irene thinks that the game is hard to understand.
Which concept below best explains Irene's issues?
a. Cognitive demand
b. Physical demand
c. Institutional knowledge
d. Uses & gratifications