Scenario: assume that you are a cashier and your manager requires that you immediately enter each sale when it occurs. recently, lunch hour traffic has increased and the assistant manager asks you to avoid delays by taking customers' cash and making change without entering sales. the assistant manager says she will add up cash and enter sales after lunch. she says that, in this way, customers will be happy and the register record will always match the cash amount when the manager arrives at three o'clock.

As a cashier it is your responsibility to follow the manager's instruction of entering each sale immediately after it occurs. Now, if the assistant manager told you otherwise, do not follow it because you might miss any sale if it will be entered later. Even if it is lunch hour traffic, this is also a crucial time to not make errors.

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dannwaeze45 dannwaeze45 · Answer 2 · 2020-02-06T23:49:49+01:00

Answer:

Answer is explained below

Explanation:

In simple and layman language "Ethical Dilemma" means "What to do, what not to do". It is a very complex situation as there is a conflict between the moral values. By choosing or following one the other will be not complied with.

In the present case i am in a conflict to obey my manager and enter each sale immediately or to take other option by agreeing with the idea of assistant manager to enter the total sale after the lunch by adding up the total cash.

I should prefer the second option i.e; i will do as per assistant manager plan which helps me during lunch hours traffic.At that point of time my first preference is best customer dealing and complete my work of collecting cash efficiently..Further by entering the sale before three O'clock makes my manager happy too. For solving there type of ethical dilemma we should know our value first and then select the model which do not compromise the independence and confidenciality.

The abstract of the article: "confidentiality" and "Independence" are more important that "receipt of responsibility" and "seriousness of breach". Any work of CPA should be done under the code of ethics.The courses of action must not damage the Independence and confidentiality.

Two courses of action:

1) Appoint a subordinate or Junior employee who help you out while entering the sales. This results to immediate entry of sales and a also avoid delay while dealing with the customer. This option also maintain the cofidentiality and also the belive and faith of peaple will maintained.

2) Discuss with the manger the actual problem of entering the sale during the lunch hours. This might get him understand the actualproblem faced by you and assistant managerr. It may also lead to the approval of plan made by the assistant manager wihout any hinderance.