Respuesta :
The author's viewpoint appears to be that that particular brand just doesn't work properly. Initially they were willing to give it the benefit of the doubt, but when faced with facts he accepted them.
Answer:
Negative viewpoint
Explanation:
In this example, the viewpoint of the author appears to be a negative one. The author tells us that he had a bad experience with the MP3 player that was made by a particular company. The author also describes what the problems he encountered were. The author had to exchange the product three times. All of this shows that the author does not have a good impression of the product.