Two or more people interacting with one another to achieve objective or goals is called a group. A group with members who closely work with each other to attain certain goals is called a team. People working in a group can produce greater and at a higher quality than working individually is called synergy is the advantage of using a group. Nevertheless, it will only be effective if the groups are made up of employees with interconnecting knowledge and skills that relates with the goal. A team formed from different group of employees can be beneficial to customers because there can be someone from the team can step in to help out even if one person may not have all the answers to help a customer and through this an issue can possibly resolved faster and in that way the customer feels better taken care of. Teams can also help spark new innovative products or ideas. An individual can come up with an idea, but being in a team the one idea can be into something more creative and profitable for the company. Groups and teams can also be good motivators. A team where there are highly motivated members, which will increase the satisfaction. This in turn will make happier employees, which will increase their production and gain competitive advantage overall.
