The first step in building a system in which problems are routinely seen and solved is defining normal and helping workers to recognize abnormality.
Who is Steve Spear?
The man Steve Spear worked hard in the area of health improvement and was the author of the book; "The High Velocity Edge".
According to Steve spear the first step in building a system in which problems are routinely seen and solved is defining normal and helping workers to recognize abnormality.
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