When sarah went to the hotel lobby for the free hot breakfast provided by the hotel, she found a poor selection of food that was not only stale, but also tasteless. this is an example of a ______ gap?
This is due to inadequate customer service gap and mismanagement in catering section.There should be proper management in catering section and quality of food supplied must checked in timely manner. Good management and well catering services are essential needs of a good hotel.
