I believe she is describing systems thinking systems thinking refers to a type of management discipline that examine and analyze every interractions of components that exist within a system. This will allow sam to fully understand every corner of the system and leverage it to produce the most efficient performance.
A system that has input and output, and interacts with other systems, is open. The opposite of this schema is a closed system, which has no outside interactions. An example would be studying a fish in a bowl (closed) versus the ocean (open).
