Because customers participate directly in the service process, the success of technological innovation is dependent upon:

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11-01-2018
Business

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Because customers participate directly in the service process, the success of technological innovation is dependent upon:

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Kalahira Kalahira · Answer 1 · 2018-01-23T23:57:47+01:00

Kalahira Kalahira

23-01-2018

Because customers often participate directly when it comes to the service process, the success of any technological innovation is highly dependent on customer acceptance. This means that if the customers don't like the product or something about it, a technological innovation will not find a place in the main stream and will be unable to succeed.

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