Answer:
The letter A is the right answer
Explanation:
According to the chart, 36% of respondents are dissatisfied with the HMO health insurance plan because of incomprehensible instructions. This percentage of 36% is the highest in relation to other customer complaints, which shows us that the letter A is correct.
Customers are dissatisfied with the way the instructions are given. This information and this chart will help the health plan improve its care system and access to information and instructions, so that its employees are more satisfied.
