Mercedes asks her boss if she can take Friday afternoon off to clear up some legal problems. her boss replies, "seems like everybody has problems these days." the boss's reply is an example of impersonal response.
Impersonal responses consist of monologues full of intellectualised, impersonal, and generalised utterances in which the speaker never engages the other person on a personal level. Responses that are ambiguous convey a message that has multiple meanings.
The relationship between a salesperson and a customer, whether it be in person, over the phone, or in writing, is an illustration of impersonal communication. Informal and based on social roles, impersonal communication typically occurs. With the use of these techniques, people can communicate ideas they might not otherwise express in person.
Supporting answer
Hence option B is correct answer
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