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_________ occurs when employees experience undue tension and anxiety about oral communication, written communication, or both. communication apprehension the halo effect the self-serving bias politically correct communication

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Communication apprehension occurs when employees experience undue tension and anxiety about oral communication, written communication, or both.
The term was introduced by McCroskey in 1970.
 Communication apprehension is the anxiety triggered by the real or anticipated  communication with another person or persons.

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