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During a busy time at the bakery counter, a loyal customer/member stops you to chat. As he's talking, you notice a customer/member nearby that needs help.

What would you be most and least likely to do?


(A.) Tell him that you will be happy to continue talking with him right after you help the other customer/member.


(B.)Apologize and tell him you see another customer/member that needs your help.


(C.)In order to keep him happy, allow him to continue his story until he is finished.


(D.)Interrupt to ask if there's anything you can help him with today.

Respuesta :

Answer:

I would do a.

Explanation:

Then both customers would be happy. I'm pretty sure that is how this works.

fernadiaz82

Answer:

The correct answers are the options: ''A'' for most likely to, and ''D'' for least likely to.

Explanation:

On one hand, it is very important to keep the customers happy, even when is with the simple fact of keeping a conversation with him. Moreover, it is more important to keep the loyal costumers happy as they represent the most parcentage of the income that the company receives all the time. Therefore that an employee needs to treat the loyal costumer in a polite way in order to make him happy, but also do not forget to pay attention to the other customer when he is asking for help.

On the other hand, as loyal costumers represent the most important percentage of the income for the company, the employees do not have to treat them in an impolite and disrespectuful way, even though is a busy day. Therefore they must not stop them when having a polite conversation.  

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