Answer:
The answer is service level agreement.
Explanation:
A service contract between a vendor and a client that specifies what services will be provided, the responsibilities of each party, and any guarantees of service, is knwon as service level agreement.
ANSWER:
service level agreement
STEP-BY-STEP EXPLANATION:
A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a critical component of any technology vendor contract.
Also defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. Usually, SLAs are between companies and external suppliers, but they may also be between two departments within a company.
