Complete question:
In response to some recent customer complaints about poor service, Francesca prepares a training presentation and manual for customer service representatives that outlines expected behaviors and the consequences of infractions. This best demonstrates the ________ function of communication.
A.
control
B.
motivation
C.
exchange
D.
information
E.
emotional expression
Answer:
This best demonstrates the control function of communication.
Explanation:
Regulation / control, knowledge, social interaction, language and motivation are fundamental functions of communication in an organization.
Communication can also be used in social interaction created. Human beings build and sustain connections, friendship and interactions in their everyday lives.
Human beings will both verbally and non verbally express their feelings. Emotions are a key component of who we are. In addition to talking about our world's issues and people, we care for ourselves and them.
