When it comes to negative public relations, it’s pretty tough to top the sight of a United Airlines passenger being dragged, bloodied and screaming, from a flight. United Airlines management failed to plan for a situation where a passenger refused to get off the plane, and employees made an ad hoc decision to use force. Afterwards, United changed its policies so that employees could follow a better solution in the ________ plans.

In business, Standing plans refers to list of specific actions related to the operations that is made to ensure to ensure that company's activity run smoothly. Standing plans could tend to be really flexible since it is depended on the new/current situations that is faced by the company.

In the example above,

United Airlines faced a potential disaster for the negative perception that might be created from their employees' action (negative coverage from news or social media)

. They create the standing plan as a form of damage control and to make employees could follow a better solution in case similar situation occurs in the future.