Your most senior employee is not willing to change how she does her job because she is satisfied with the current approach she uses. To get her to change, you need to focus on Lewin’s stage of planned change. Use your knowledge of organizational change to select the word or phrase that best describes the situation. The introduction of the new computer system isn’t going as planned, but you are doing all that you can to coordinate activities with the change agent to ensure that business is minimally affected. Coaching Transition management Change analysis

In this case, she is you most senior employee and that gives her a certain status within the organization. At the same time, you know that change is needed. So opposing forces must be balanced in order to achieve change.

2) The introduction of the new computer system isn’t going as planned, but you are doing all that you can to coordinate activities with the change agent to ensure that business is minimally affected.

Change analysis

Explanation:

Lewin's change process involves three stages:

unfreezing: members of the organization must feel that change is needed.
changing: proceed to change the members' behavior
refreezing: consolidate the new behavior as the new norm

Business change analysis refers to integrating different changes in the production processes of a business. Different aspects of the business must change in response to changes needed by the business as a whole. In this case, the company must implement a new computer system but things are not going smoothly. The business change manager is responsible for implementing all the necessary changes successfully.