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Universal containers wants internal support requests to be directed to any of the IT reps. They want external support requests to be directed to customer support reps based on the contact's location. What should the system admin use to set this up

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Lanuel

In this scenario, assignment rules and queues should be used by the system administrator to set this up.

What is an assignment rule?

An assignment rule can be defined as a process that automates the lead generation and support various processes in a business firm. Thus, lead assignment rules can be used by a system administrator to specify how leads are assigned to end users or queues.

In conclusion, we can logically deduce that assignment rules and queues should be used by the system administrator to achieve the aforementioned task.

Read more on assignment rules here: https://brainly.com/question/17398422

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