The medical assistant is conducting preoperative patient education for Mrs. Benson, a 76-year-old who is having a hip replacement. The medical assistant included Mrs. Benson's husband in the teaching, but both of the Bensons seem a little vague on the details. The medical assistant is concerned that after the procedure, neither of them will remember the postoperative instructions. What can the medical assistant do to help them remember and comply with the postoperative instructions?
a) Provide written instructions in a clear and concise format.
b) Offer a demonstration of key postoperative tasks.
c) Utilize verbal repetition to reinforce important points.
d) Schedule a follow-up appointment to review postoperative care procedures.